Booking & Reservations
How can I book a room?
You can book directly through our online booking page, by email at info@holi-berlin.de, or by phone at +49 30 51 06 266 0.
What is the cancellation policy?
Cancellation terms vary depending on the selected rate. The applicable terms are shown during the booking process. Full terms can be found in our Terms & Conditions.
What payment methods do you accept?
We accept cash, debit cards, Visa, Mastercard, and American Express. Payment is made at check-in or check-out.
How do I book for a group?
For group reservations of 10 or more guests, please contact us directly at info@holi-berlin.de. We'll be happy to create a customized offer for you. More information is available on our Groups page.
Check-in & Check-out
What are the check-in and check-out times?
Check-in is from 3:00 PM (15:00), check-out is by 11:00 AM. Our reception is staffed daily.
Is early check-in or late check-out available?
Yes, early check-in and late check-out are available upon request and subject to availability. Please contact us in advance. Additional fees may apply depending on the time.
Can I store my luggage before check-in or after check-out?
Yes, we offer complimentary luggage storage for our guests. Simply speak with our reception team.
Digital room keys in your wallet
What is a digital room key in your wallet?
A Wallet key allows you to store your digital room key so you can unlock doors using your phone or a compatible smartwatch.
How can I tell if I can use a Wallet key?
If your device is compatible with Wallet keys, you will see an Add to Wallet button at the end of your online check-in.
I am not able to add my digital room key to Wallet. What should I do?
Don’t worry, you can always check in at the front desk when you arrive at the hotel, either in person or at our check-in kiosk. If needed, you can also ask for assistance.
Can I use a digital room key and a physical hotel key card at the same time?
Yes, you can use both.
What if I have multiple stays at a hotel?
If you book multiple rooms on the same date, the Wallet key only activates for the room you are assigned to. If you book a room on multiple dates, a different Wallet key activates for each stay. Each key is only active for your current stay after you complete your online check-in.
Google Wallet™ specific questions
What happens to my digital room key in Google Wallet if I lose my Android phone?
If your Android phone is misplaced or lost, you should use the Find My Device app to remotely erase the lost device. Learn more in Find, secure, or erase a lost Android device – Google Account Help.
Which devices support digital room key in Google Wallet?
- Android: Android 9 or higher with NFC turned on.
- Google Wallet: The latest version of the Google Wallet app is recommended.
More information for Apple users: Room Key in Apple Wallet FAQ
Rooms & Amenities
Is WiFi available?
Yes, free high-speed WiFi is available in all rooms and public areas.
What room types are available?
We offer various room types: Budget Rooms, Comfort Rooms, Apartments, Maisonettes, and Suites. Full details and prices are available on our Rooms page.
Are pets allowed?
Please contact us in advance regarding pets at info@holi-berlin.de or by phone. We'll be happy to discuss the options for your stay.
Do you have accessible rooms?
Yes, we have accessible rooms available. Please let us know your requirements when booking so we can reserve the appropriate room for you.
Dining
When is breakfast served?
Breakfast is served daily. Please check with reception or visit our Restaurant page for current times.
What are the restaurant hours?
Our restaurant HOLI's serves fresh cuisine from Monday to Tuesday and Thursday to Sunday (closed on Wednesdays). Enjoy our Flammkuchen and Schnitzel specialties. Full information and menu are available on our restaurant page.
Can you accommodate dietary restrictions?
Yes, we're happy to accommodate allergies and dietary restrictions. Please inform our service staff about your needs.
Location & Transportation
Is parking available?
We offer paid electric parking for electric vehicles only (charging included in the flat rate). Free parking is available on the surrounding public streets. Spaces on-site are limited, so we recommend reserving in advance.
How do I reach the hotel by public transport?
S-Bahn: S3 to Nöldnerplatz (5 min walk). Tram: M13, 16 to Wönnichstraße (2 min walk). Bus: 194, 240 to Wönnichstraße. Detailed directions are on our Contact page.
How do I get from BER Airport to the hotel?
By S-Bahn: Take S9 toward Spandau to Ostkreuz, then transfer to S3 to Nöldnerplatz. Travel time: approximately 45-55 minutes. By taxi: approximately 35-45 minutes depending on traffic.
General
What languages are spoken at reception?
Our reception team speaks German and English.
Is smoking allowed in the hotel?
All rooms and indoor areas are non-smoking. Designated outdoor smoking areas are available.
Do you have meeting rooms?
Yes, we have meeting rooms for various group sizes. Full information about capacities and equipment is available on our Conferences page.
Didn't find your answer?
Our team is happy to help you personally. Contact us directly - we're here for you.