Frequently Asked Questions

You can book directly through our online booking page, by email at info@holi-berlin.de, or by phone at +49 30 51 06 266 - 0.

Cancellation terms vary depending on the selected rate. The applicable terms are shown during the booking process. Full terms can be found in our Terms & Conditions.

We accept cash, debit cards, Visa, Mastercard, and American Express. Payment is made at check-in or check-out.

For group reservations of 10 or more guests, please contact us directly at info@holi-berlin.de. We'll be happy to create a customized offer for you. More information is available on our Groups page.

Check-in is from 3:00 PM (15:00), check-out is by 11:00 AM. Our reception is staffed daily.

Yes, early check-in and late check-out are available upon request and subject to availability. Please contact us in advance. Additional fees may apply depending on the time.

Yes, we offer complimentary luggage storage for our guests. Simply speak with our reception team.

Yes, free high-speed WiFi is available in all rooms and public areas.

We offer various room types: Budget Rooms, Comfort Rooms, Apartments, Maisonettes, and Suites. Full details and prices are available on our Rooms page.

Please contact us in advance regarding pets at info@holi-berlin.de or by phone. We'll be happy to discuss the options for your stay.

Yes, we have accessible rooms available. Please let us know your requirements when booking so we can reserve the appropriate room for you.

Breakfast is served daily. Please check with reception or visit our Restaurant page for current times.

Our restaurant HOLIs serves fresh cuisine from Monday to Tuesday and Thursday to Sunday (closed on Wednesdays). Enjoy our Flammkuchen and Schnitzel specialties. Full information and menu are available on our restaurant page.

Yes, we're happy to accommodate allergies and dietary restrictions. Please inform our service staff about your needs.

We offer paid electric parking for electric vehicles only (charging included in the flat rate). Free parking is available on the surrounding public streets. Spaces on-site are limited, so we recommend reserving in advance.

S-Bahn: S3 to Nöldnerplatz (5 min walk). Tram: M13, 16 to Wönnichstraße (2 min walk). Bus: 194, 240 to Wönnichstraße. Detailed directions are on our Contact page.

By S-Bahn: Take S9 toward Spandau to Ostkreuz, then transfer to S3 to Nöldnerplatz. Travel time: approximately 45-55 minutes. By taxi: approximately 35-45 minutes depending on traffic.

Our reception team speaks German and English.

All rooms and indoor areas are non-smoking. Designated outdoor smoking areas are available.

Yes, we have meeting rooms for various group sizes. Full information about capacities and equipment is available on our Conferences page.