What is a room key in Apple Wallet?
You can add your room key to Apple Wallet and access your guest room and the main/night entrance with only your iPhone and Apple Watch.
How do I set up and use a room key in Apple Wallet?
You can add a room key to Apple Wallet after you book a reservation. After completing the online check-in, click on the Wallet icon to add your key. The room key automatically activates at check-in time on your day of arrival. To use your room key, hold your iPhone or Apple Watch near the door lock.
Can I use room keys in Apple Wallet if I have a reservation for multiple rooms?
Yes. You select which room you’re staying in during your online check-in and your room key is activated for that room.
Where can I use a room key in Apple Wallet?
In addition to your room, you can use your room key to access the main/night entrance – the same hotel space where you would use a physical key.
*Room key-enabled access to other areas may differ by hotel location.
How secure are keys in Apple Wallet?
When your room key is added to Apple Wallet on your iPhone and Apple Watch, it’s stored on your device, which means Apple doesn’t see the spaces you access or when. Your data is private and secure.
What do I need to get started with the room key in Apple Wallet?
- An iPhone or Apple Watch running the latest version of iOS or watchOS.
- An Apple Account signed into iCloud.
Do I need to unlock my iPhone to use my room key in Apple Wallet?
With Express Mode, you don’t need to wake or unlock your iPhone or Apple Watch to use your room key in Apple Wallet. By default, Express Mode is turned on. For more details, see the Apple Support article on Express Mode.
Can I still use my room key in Apple Wallet if my iPhone needs to be charged?
Power Reserve provides up to five hours of access after your iPhone battery needs charging. This feature is only available on iPhone XS, iPhone XS Max, and iPhone XR or newer. For more details, review Express Cards with power reserve.
How can I add a room key to my Apple Watch?
When you add a room key to Apple Wallet on your iPhone, the room key automatically adds to Apple Wallet on your paired Apple Watch. Once added, you can hold your Apple Watch near the reader.
On how many devices (iPhone/Apple Watch) can I use my room key in Apple Wallet?
You can use your room key on one iPhone and one Apple Watch. You need to be signed into the same iCloud account and Apple Account on both.
What should I do if my iPhone or Apple Watch is lost or stolen?
Use the Find My app or iCloud.com to suspend, deactivate or reactivate your device in Apple Wallet. Review the instructions for lost or stolen Apple devices.
I am not able to add or use my room key in Apple Wallet. What do I do?
Try the basic troubleshooting steps below:
- Update to the latest version of iOS or watchOS.
- Confirm that you have Face ID, Touch ID, or a passcode set on your device.
- Check that your Apple Account is signed into iCloud with two-factor authentication turned on.
- Check whether Apple terms and conditions were accepted in your settings when signing into iCloud.
If you’re still unable to add your room key, contact the HOLI-Berlin City Apart Hotel reception team at +49 30 51 06 266 0 or info@holi-berlin.de.
Why can I only use a room key in Apple Wallet at some hotels?
There are currently a select number of hotels that can support the new room key capabilities. Other properties are adding support for room keys in Apple Wallet soon.
How do I remove Wallet passes from a device, for example, after upgrading to a new iPhone or Apple Watch?
If you’re no longer using a device, you can remove its Wallet passes directly on the device or online. Once removed, you can add your passes to a new iPhone or Apple Watch.
You can remove a pass from your old device in two ways:
- On your iPhone: Open the Wallet app and select the pass you want to remove. Select the More button in the upper-right corner, scroll down, and select Remove Pass.
Note: This also removes the pass from paired Apple Watches. - Online (if you no longer have access to the device): Go to account.apple.com and sign in. Select Devices from the sidebar, choose your device, and click Remove items.
Note: This removes all Wallet cards and passes from that device. After removal, you can add your passes to your new device.